Unable to select Atomicorp rule set in Plesk | How to fix

Unable to select Atomicorp rule set in Plesk is no longer a problem with this easy solution.

At Bobcares, we offer solutions for every query, big and small, as a part of our Server Management Service.

Let’s take a look at how our Support Team recently helped a customer  unable to select Atomicorp rule set in Plesk.

Why are we unable to select Atomicorp rule set in Plesk?

If you are unable to select the Atomicorp rule set, you have come to the right place. In this scenario. Debian 9 or Ubuntu 18.04 is in use. Moreover, we will also notice that the ModSecurity Rules by Atomicorp are missing in the Web Application Firewall (ModSecurity) in the Tools & Settings section.

According to our Support Techs, the error occurs due to the Plesk bug with ID PPPM-10946. Interestingly, the error does not occur in Plesk Obsidian 18.0.21. In other words, the only way around the error is to upgrade to the latest version of Plesk.

What to do if we are unable to select Atomicorp rule set in Plesk?

We have two options to upgrade Plesk :

  • Via the Plesk Interface
  • Via the Command-line interface

Furthermore, if port 8447 is not open in the firewall, we will have to use the command-line instructions.

Upgrading Plesk via the Plesk interface

  1. First, we have to log in to Plesk.
  2. Then, we will head to Tools & Settings and select Updates and Upgrades.

    Unable to select Atomicorp rule set in Plesk : upgrading Plesk

  3. Next, click Install or Upgrade Product on the Updates and Upgrades page.
  4. After that, we have to choose a Plesk version from the drop-down list and then click Continue.

Upgrading Plesk via Command-line interface

  1. First, we will connect to a Plesk server through SSH or RDP.
  2. Then we will start the Plesk Installer:
      On Linux:
    # /usr/local/psa/admin/bin/autoinstaller
    
  3. On Windows server:
    C:>"%plesk_bin%"ai.exe –console
  4. Then follow the instructions on the screen to complete the process.

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Conclusion

To sum up, the skilled Support Engineers at Bobcares demonstrated what to do when we cannot select Atomicorp rule set in Plesk.

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