Issuing a Digicert GeoTrust certificate via Plesk is stuck
Issuing a Digicert GeoTrust certificate via Plesk is stuck can be resolved with a little help from our Support Techs.
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What to do if issuing a Digicert GeoTrust certificate via Plesk is stuck
DigiCert is a certificate authority (CA ) as well as a secure third party that offers public key infrastructure and validation for issuing TLS/SSL certificates or digital certificates.
Furthermore, GeoTrust is a global provider of TLS/SSL certificates. Additionally, GeoTrust is by DigiCert, the best in high-assurance website security. An SSL certificate helps authenticate a website’s identity in addition to enabling a secure connection. In other words, SSL is a security protocol that creates a secure link between a web browser and a web server.

Unfortunately, sometimes, an error arises while issuing Digicert GeoTrust certificate using SSL It! Extension. We will notice the message under Domains > example.com > SSL It! as seen below:
The certificate is being issued
According to our
Our
- We can add a phone number to public sources and then notify DigiCert about the change by sending an email to validation@digicert.com.
- Another option is to send a bill, displaying the payment for the certificate, to validation@digicert.com.
- The last option available is to cancel the order and ask for a refund. After that, we can issue a DV certificate like Let’s Encrypt, which does not need a phone number.
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