Issuing a Digicert GeoTrust certificate via Plesk is stuck

Issuing a Digicert GeoTrust certificate via Plesk is stuck can be resolved with a little help from our Support Techs. 

At Bobcares, we offer solutions for every query, big and small, as a part of our Server Management Service.

Let’s take a look at how our Support Team is ready to help customers when issuing a Digicert GeoTrust certificate via Plesk is stuck.

What to do if issuing a Digicert GeoTrust certificate via Plesk is stuck

DigiCert is a certificate authority (CA ) as well as a secure third party that offers public key infrastructure and validation for issuing TLS/SSL certificates or digital certificates.

Furthermore, GeoTrust is a global provider of TLS/SSL certificates. Additionally, GeoTrust is by DigiCert, the best in high-assurance website security. An SSL certificate helps authenticate a website’s identity in addition to enabling a secure connection. In other words, SSL is a security protocol that creates a secure link between a web browser and a web server.

Issuing a Digicert GeoTrust certificate via Plesk is stuck

Unfortunately, sometimes, an error arises while issuing Digicert GeoTrust certificate using SSL It! Extension. We will notice the message under Domains > example.com > SSL It! as seen below:

The certificate is being issued

According to our Support Team, this error is due to bug #EXTSSLIT-1355. A future update will fix the issue, but you can still work around the solution with a little help from our in-house experts.

Our Support Techs offer the following three alternative solutions to solve the error a future update fixes the issue on hand:

  • We can add a phone number to public sources and then notify DigiCert about the change by sending an email to validation@digicert.com.
  • Another option is to send a bill, displaying the payment for the certificate, to validation@digicert.com.
  • The last option available is to cancel the order and ask for a refund. After that, we can issue a DV certificate like Let’s Encrypt, which does not need a phone number.
Let us know in the comments which of these solutions you found helpful.

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Conclusion

In brief, our skilled Support Engineers at Bobcares demonstrated what to do when there is an error in issuing a Digicert GeoTrust certificate.

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