“530 user cannot log in home directory inaccessible” error in plesk

Wondering how to resolve “530 user cannot log in, home directory inaccessible” error in plesk? We can help.

At Bobcares, we offer solutions for every query, big and small, as a part of our Server Management Service.

Let’s take a look at how our Support Team help a customer  deal with this Plesk error.

How to resolve “530 user cannot log in home directory inaccessible” error in plesk?

Plesk is a commercial web hosting and server data center automation software with a control panel developed for Linux and Windows-based retail hosting service providers.

Plesk for Windows supports Microsoft SQL and MySQL.

The Plesk Platform includes extensions for Backup, DNS, Cloud, Security, and Server Tools.

And its control panel allows its users to set up new websites, reseller accounts, email accounts, edit and create DNS entries, and many more, through a web-based interface.

Typically, error looks as shown below:

Response: 530 User cannot log in, home directory inaccessible.
Error: Critical error: Could not connect to the server

Usually, issue occurs if an incorrect IP address is selected for the domain in Domains > example.com > Web Hosting Access:

#plesk repair ftp -y
...
Checking all domain names resolve to appropriate IP addresses
The domain name example.com resolves to another IP address (203.0.113.2) ............................................................. [WARNING]
...

Today, let us see the steps followed by our Support Techs to resolve issue.

1. Firstly, log into Plesk

2. Then, go to Domains > example.com > Web Hosting Access

3. Then, select the IP address that resolves globally for the domain

4. Finally, click OK

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Conclusion

Today, we saw steps followed by our Support Engineers to resolve FTP error in plesk